Refund policy

Returns and refunds

If it isn't right, tell us within 30 days of delivery and we'll make it right.

Returns: unworn, unwashed items in their original condition can be returned within 30 days of delivery. Email hello@warmkept.com with your order number and we'll send return instructions. Once the return is received and checked, we refund the full item price to your original payment method within 5 business days. Return shipping is covered by the customer unless the item arrived damaged or we sent the wrong item, in which case we cover it.

Damaged or wrong item: email a photo to hello@warmkept.com within 7 days of delivery and we'll send a replacement or a full refund, your choice, no return needed.

Exchanges: we don't process direct exchanges. Return the item for a refund and place a new order for the size or color you want.

Cancellations: orders can be cancelled for a full refund before they ship. Email us as soon as possible; once a tracking number exists, the order has left the warehouse and the return process applies instead.

Questions: hello@warmkept.com. We answer within one business day.